FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
HOW DO THE DIFFERENT CONSULTATIONS WORK?
For consultations and related queries, please email us on nutrition@clawsnpaws.co.za
Our consults are both in person and over video conferencing (Zoom or WhatsApp video) and we chat through all your concerns and your pet's ailments. A report is typed up along with a diet plan, if your package option includes this, and we work with you to better your pet's health!
ARE YOU OPEN ALL YEAR?
Our team takes leave during the festive season.
Consultations and corporate development services are closed annually between Christmas and New Year.
WHAT IF OUR PET HAS PET INSURANCE?
We love that you are an incredible pet parent!
When booking a consultation, if your pet has Holistic Cover included in their Pet Insurance plan; you are welcome to claim back the value of the consultation package with your care provider.
CAN WE ORDER IF WE DON'T LIVE IN CAPE TOWN?
Yes of course! We have multiple nationwide shipping options for all our shelf-stable products.
The only products that we cannot ship are our freezo or cold-store products. Those are sadly limited to Cape Town only.